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At WpWar, we value customer satisfaction and aim to provide high-quality GPL-licensed WordPress products. However, we understand that issues may arise, so we offer a 7-day money-back guarantee under specific conditions. Below, we outline our refund policy, terms, and exclusions.
Refund Eligibility
We offer a full refund if the product you purchased does not work and we are unable to resolve the issue, provided you meet the following conditions:
- Refund Process:
- Once you request a refund for your membership, we will review it and forward it to the concerned bank.
- Refunds typically take 7-10 business days to be processed. If not received within this timeline, contact us for further assistance.
Terms and Exclusions
1. No Refund for Super One/Reseller Membership Plan
Refunds are not available for the Super One Membership Plan, even if requested within 7 days. This plan is excluded from our refund policy.
2. No Refund for Crypto Payments
Payments made using cryptocurrencies, such as Bitcoin, are non-refundable. Our refund process only applies to non-crypto currencies processed through banks.
3. No Refund for Bank Transfer Payments
Payments made via bank transfers to our PK or BD bank accounts are not eligible for refunds.
4. No Refund for Future Updates
If a product works at the time of download but later stops functioning due to updates, no refund will be issued. We continuously strive to update products, but the refund does not apply for issues caused by future updates.
5. Support on Request
Support is offered on request. Since we do not own the original products, we cannot provide direct support. Refunds will not be issued for lack of support unless explicitly requested.
6. Plugin Support Conditions
If you encounter issues with a plugin but refuse to share access for us to troubleshoot, you will not qualify for a refund. Many issues can be resolved by optimizing server settings or verifying compatibility requirements with the plugin developer.
7. No Refund for Reselling Products
Reselling products downloaded from WpWar is prohibited. If found reselling, your account will be suspended without notification, and no refund will be issued.
8. Super One Membership Plan
To resell products from our site, you must subscribe to the Super One Membership Plan, which includes a dedicated account manager to help set up your reselling business.
9. No Refund for Change of Mind
Refunds will not be granted if you simply change your mind or dislike the product. Before purchase, all product details are available for review on the sales page.
10. No Refund for Non-Listed Products
Refunds will not be provided for products that are not listed on our website, even if the product is unavailable elsewhere.
11. No Refund for Lack of Technical Skills
Refunds will not be issued if you lack the technical skills required to use the product.
12. Removal of Products and Refund Policy
If a product is removed from our site, no refund will be issued. In rare cases, if a product is discontinued, we will offer alternatives or other solutions.
13. License Key Refund Policy
We do not provide license keys for GPL products. Refunds will not be granted for requests regarding license keys.
14. No Refund for Mistaken Purchases
Refunds will not be issued for mistaken purchases, even if the product has not been downloaded.
15. Original License Key Products
For products with an original license key, refunds may be requested if the license key fails to work or if we are unable to resolve the issue, provided you claim within 7 days.
16. No Refund Without Contacting Us First
Please contact us to resolve any issues before initiating a refund request through your payment service. Directly filing a claim without reaching out may result in additional fees and restricted service.
17. No Refund for Additional Services
Refunds are not available for non-product services such as SEO or graphic design services.
18. Refund Timeline
Refund requests made after 7 days of purchase are not eligible for a refund.
19. No Refund for Free Membership or Hosting Purchases
Refunds will not be granted for free memberships or hosting purchases made through affiliate links, as we do not receive compensation for these services.
20. Products Removed by Authors
No refund will be issued if a product is removed by its original author and updates are no longer available.
21. No Refund for Negative Feedback or Abusive Behavior
Customers who post negative feedback without first seeking assistance or who display abusive behavior are not eligible for a refund.
22. Plugin and Theme Demo Import Issues
Some products may have limited demo import functionality or other cloud-based restrictions. We list these limitations on the product page, and refunds will not be granted for features explicitly mentioned as non-functional.
Contact Us
If you have any questions or need further clarification about our refund policy, please contact our support team at:
Email: support@wpwar.com