AIO Support Center WordPress Ticketing System

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AIO Support Center WordPress Ticketing System

AIO Support Center is powerful, but easy to use ticketing system for your WordPress site. It uses existing WordPress User system and allows registered users to create support tickets to which you or your operators can respond through back-end or front-end using shortcodes.

Features:

• Multiple user roles that are not depending on WordPress roles
• User-friendly interface for both staff and customers
• Responsive & detailed ticket preview
• Pre-made responses for staff members to make their life easier
• Auto-Responders* with custom e-mail templates
• Plenty of dynamic tags to use while building your e-mail templates
• E-Mail Piping (Beta) – Let your customers create tickets and post replies to tickets by directly replying to auto-generated e-mail addresses. (check requirements down below to make sure you can use this feature on your hosting)
• Translation Ready – meaning you can easily translate plugin using .po & .mo files.
• Cron tasks for automatic ticket closure or reminders
• and many more!

Minimum System Requirements:

• PHP Version: 5.3+
• WordPress Version: 3.9+
• WordPress – access to admin-ajax.php from both front-end and back-end (some themes and plugins may block this)
• Browser Support: Google Chrome | Mozilla Firefox | Opera | Safari | Internet Explorer 8+

Recommended:

• PHP Version: 5.6+
• IMAP ENABLED (php extension)
• WordPress Version: 4.1+
• WordPress – access to admin-ajax.php from both front-end and back-end (some themes and plugins may block this)
• Browser Support: Google Chrome | Mozilla Firefox | Opera | Safari | Internet Explorer 9+

Additional feature requirements
Certain optional features like e-mail piping have additional requirements:

• Hosting plan that includes cPanel and Catch-All E-mail Address so you can modify Default E-Mail Address and allow piping to application.
• Ability to create new sub-domain to which will all reply emails be directed.
• Your hosting plan must include web mail.
• You must set 755 (or higher) file permission to wp-content/plugins/di-aiosc/piper.php file.