Skip to content Welcome to the WPWar.com FAQ page! Here, we’ve gathered answers to the most frequently asked questions about our GPL-licensed WordPress themes, plugins, and services. Whether you’re looking for details about our products, memberships, updates, support, installation, usage, or safety and guarantees, you’ll find the information you need below. If you can’t find your question, feel free to contact us through our support form, and we’ll be happy to assist you.
Common Questions
What does GPL mean?
GPL stands for GNU General Public License, which allows users the freedom to use, modify, and distribute software. Under GPL, you have the right to install, use, and customize themes, plugins, and other products on multiple websites without restrictions. At WpWar, all of our products are GPL-licensed, meaning you can take full advantage of these benefits while paying a fraction of the original cost.
Can you extend help in recommending a theme for my website?
Generally, no, we do not offer personalized theme recommendations. However, we do provide WordPress website customization services where we can assist you in choosing and setting up the right theme according to your specific needs. If you’re interested in our customization services, please contact us for more details, and we’ll be happy to help you build your ideal website.
Do you provide any trials?
You can find customer testimonials on our homepage under the “Customer Testimonials” section. This section features feedback from our satisfied users, showcasing their experiences with our GPL products and services. These testimonials reflect the quality and reliability of our themes, plugins, and customer support.
Where can I find the customer testimonials?
You can find customer testimonials on our homepage under the “Customer Testimonials” section. This section features feedback from our satisfied users, showcasing their experiences with our GPL products and services. These testimonials reflect the quality and reliability of our themes, plugins, and customer support.
Can I keep the plugins and themes after my subscription ends?
Yes, once you download a plugin or theme, it is yours to keep forever, even if your membership expires. You can continue using the products on your website, but keep in mind that you will not receive further updates or new versions unless you renew your membership.
How can I get your membership free?
Unfortunately, we do not offer free memberships. All of our products are already offered at a highly reduced price compared to the original developer’s cost. The value provided with our membership is exceptional, and while we don’t offer free plans, you can enjoy significant savings on high-quality GPL products.
Why are products so cheap? What do you get?
Our products are affordable because they are distributed under the GPL license, which allows us to resell them at a lower price without the need for premium support or automatic updates. You get full access to WordPress themes, plugins, and templates, with the freedom to use them on unlimited sites. However, premium support and automatic updates are available only through the original developers.
What is the product exchange, and how can I claim for it?
At WpWar, we do not offer a formal product exchange program. However, if you experience issues with a product that cannot be resolved, we may offer alternative products or solutions on a case-by-case basis. To claim an exchange, please contact our support team with details about your purchase and the problem you’re facing.
Are there any limitations on the number of sites where these files can be used?
No, there are no limitations. Since all of our products are GPL-licensed, you can use them on an unlimited number of websites, whether for personal or client projects. You are free to install and use the themes and plugins as many times as you need without any restrictions.
Are all the software genuine?
Yes, all software provided on WpWar is 100% genuine and sourced directly from the original developers. We do not modify the products in any way. They are distributed under the GPL license, which allows us to share them legally without altering their original functionality or design.
Is technical support offered?
As a third-party distributor, we do not offer direct technical support for the products. However, we do provide support on request to help resolve general issues. For more specific technical problems or advanced support, you may need to consult the original product developers, as they offer premium support services for license holders.
Legal & Safety
Are all the software products on your site authentic?
Yes, all software products available on WpWar are 100% genuine. We source them directly from the original developers, ensuring that you get authentic themes, plugins, and templates. The products are distributed under the GPL license, allowing us to offer them legally at a fraction of the cost without modifying any code.
How can I be sure that the products on your site are free from malicious code, viruses, or ads?
At WpWar, we prioritize security. We carefully source our products from the original developers and do not modify or alter any files. Additionally, each product is scanned for malicious code, viruses, and ads to ensure it is safe for download and use. However, we recommend that users also scan downloads with their own antivirus software for added peace of mind.
What does the term “Nulled” mean in relation to the downloaded files?
“Nulled” refers to software that has been illegally modified to bypass licensing restrictions. At WpWar, we do not offer nulled products. All our themes and plugins are GPL-licensed, which means they are legally distributed and free of any modifications or tampering. You can use our products confidently, knowing they are authentic and comply with GPL terms.
What should I do if the Virustotal service detects a virus in the downloaded archive?
If Virustotal detects a virus in one of your downloaded files, please contact us immediately at support@wpwar.com. We thoroughly scan and inspect all products before making them available, but false positives can sometimes occur. Our team will investigate the issue and provide guidance on how to proceed, ensuring your download is safe to use.
What is purchase proof, and can I receive proof of purchase for the product?
Purchase proof is a document or receipt that confirms you’ve bought a product from WpWar. After completing your purchase, you will receive an email containing your order details as proof of purchase. This can be used for your records or to verify your acquisition. If you need an additional copy of your purchase proof, you can request it from our support team.
Is downloading files from your website legal?
Yes, downloading files from WpWar is completely legal. All the products we provide are licensed under the GPL (GNU General Public License), which permits their redistribution and use. As long as you comply with the terms of the GPL, you are legally entitled to download, use, and modify the products for your websites and projects.
What does the GPL license stand for?
The GPL license stands for the GNU General Public License, which grants users the freedom to use, modify, and distribute software without restrictions. At WpWar, all our products are GPL-licensed, meaning you can legally use them on multiple websites, customize them to your needs, and share them without limitations, while complying with the license’s terms.
Can I download pre-built templates along with all the plugins that come with the theme?
Yes, many of the themes on WpWar come with pre-built templates and bundled plugins. You can download the entire package, including all necessary plugins, directly from our website. This ensures that you have everything you need to fully utilize the theme and its functionalities for your website project.
Can I request a specific product if it’s not available on your website?
Yes, if you cannot find a specific WordPress theme or plugin on WpWar, you can request it. We are always open to expanding our product catalog based on user feedback. Contact our support team with the product details, and we will do our best to add it to our library for you and other users.
Product Updates
Why isn’t the latest product version available on your website?
We strive to provide the latest versions of all products as soon as they are released by the original developers. However, sometimes there may be a slight delay in updating our library due to product testing or availability. Rest assured, we regularly update our products to ensure compatibility and security. If you notice an outdated version, feel free to contact us, and we will prioritize getting the latest version.
How can I manually update an already installed product?
To manually update a product, download the latest version from your WpWar account. Once downloaded, go to your WordPress dashboard, navigate to the plugin or theme section, and upload the new version. Be sure to deactivate the current version before uploading the update to avoid conflicts. After installation, reactivate the updated version, and your website will run the latest features.
What hosting do you recommend for WordPress?
For WordPress websites, we recommend using reliable hosting providers like SiteGround, Bluehost, or WP Engine. These hosting services offer excellent performance, security, and compatibility with WordPress, making them suitable for websites of all sizes. Look for features like automatic backups, fast server speeds, and WordPress-optimized environments for the best experience.
How do I update files from your website?
To update files from WpWar, log in to your account, navigate to the Downloads section, and check if a new version is available for the product. If so, download the updated file, then manually install it on your website. Be sure to back up your site before updating any files to prevent data loss or conflicts with existing plugins and themes.
Are product updates provided?
Yes, WpWar provides regular updates for all products listed on our website. We track new releases from the original developers and update our files accordingly. Once an update is available, you can manually download the latest version from your account. Please note that automatic updates are only available through the original developer’s license key, which we do not provide.
Why are these plugins and/or themes asking me for a license key?
Plugins and themes may prompt for a license key to enable automatic updates or access premium support directly from the original developers. However, since all products on WpWar are licensed under GPL, they are fully functional without a license key. You can ignore these prompts and continue using the product without any limitations in functionality.
How can I hide license reminders or usage keys?
To hide license reminders or usage key prompts, you can install a plugin such as Disable Admin Notices or manually remove the notification from your WordPress admin dashboard. These notifications are usually for automatic updates or support, but since GPL products do not require a license key for functionality, you can safely dismiss or hide them without affecting the performance of the plugin or theme.
Payment & Downloads
What payment options do you offer?
At WpWar, we offer a variety of secure payment options, including major credit cards like Visa, MasterCard, and American Express, as well as PayPal and some cryptocurrencies. These payment methods ensure a seamless transaction process, allowing you to purchase GPL products with ease. All payments are processed securely to protect your personal information.
Can I use download manager software like IDM to download products from your website?
Yes, you can use download manager software such as IDM or similar programs to download products from our site. These tools can help speed up download times and make the process more efficient, especially for larger files. However, please ensure the software is compatible with your system and that your internet connection is stable to avoid any download issues.
Are there any limitations on downloading products from your website?
No, there are no limitations on how many products you can download. As long as your membership is active, you are free to download as many products as you need. We do not restrict the number of downloads per product or per day. You are also welcome to use the products across multiple websites or client projects, all covered under the GPL license.
How can I download products from your site?
Once you’ve completed your purchase or subscription, simply log in to your WpWar account. Navigate to the Downloads section, where you will see a list of all the products you’ve purchased. You can download each product directly from this page, and updates will be available here as well whenever a new version is released.
Am I eligible for a refund? Refer to our refund policy.
Yes, you may be eligible for a refund under specific conditions. We offer a 7-day refund policy if the product does not work and we are unable to resolve the issue. Please review our Refund Policy to check eligibility criteria. Refunds are not available for issues like change of mind, mistaken purchases, or purchases made using cryptocurrency.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time without penalties. Once you cancel, your access to future product downloads and updates will end, but you can still keep and use the products you’ve already downloaded. To cancel your subscription, simply log in to your account, navigate to the Membership section, and follow the cancellation process.
Is technical support available for your products?
We offer basic support for our products upon request, but as a third-party GPL distributor, we do not provide in-depth technical support for individual products. If you encounter issues, we can help with general inquiries, but for more complex problems, you may need to contact the original developers for premium support.
Are there any restrictions on product downloads from your site?
There are no restrictions on downloading products from our website as long as you have an active membership. You can download as many products as you want, and there is no cap on the number of downloads per day or per product. This gives you unlimited access to all the tools you need for your projects.
What payment methods are accepted for purchases?
We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and certain cryptocurrencies. Our goal is to provide a convenient and secure checkout experience for all users. All transactions are processed through secure gateways to protect your financial information.
If I subscribe to a membership, can I download all products?
Yes, with an active membership, you have unlimited access to all the products listed on our website. This includes WordPress themes, plugins, and templates, which you can download and use on multiple websites. Your membership also grants you access to product updates, ensuring you always have the latest versions available.
Customer Support
What is the guaranteed response time for your support service?
We aim to respond to all support requests within 1 to 24 hours. While most queries are addressed quickly, during peak times or weekends, it may take a bit longer. Rest assured, we prioritize customer satisfaction and work diligently to resolve issues as soon as possible.
How do I submit a support request?
You can submit a support request either through our live chat feature or by using the contact page on our website. Both options allow you to describe your issue or inquiry, and our support team will respond to you as soon as possible. Make sure to provide all relevant details to expedite the process
Can I get support directly from the product developer through your platform?
No, support from the original product developers is not available through WpWar. However, you can still get assistance by reaching out to us via live chat or through our contact page. We provide basic support and troubleshooting for all products purchased from our platform.
Is it possible to receive support in my regional language?
Yes, we strive to offer support in multiple regional languages. If you’re more comfortable communicating in a language other than English, simply let us know, and we will do our best to assist you in your preferred language whenever possible.
Do you provide technical support for themes, plugins, or WooCommerce extensions?
Yes, but this is offered as an additional service separate from your product purchase. While we provide general support for our products, more advanced technical support for customization or troubleshooting issues related to themes, plugins, or WooCommerce extensions can be availed through our other service packages.
Can I get a refund?
Yes, you may be eligible for a refund, but it depends on certain conditions. We offer a 7-day refund policy for products that do not work as intended and when we are unable to resolve the issue. Please review our Refund Policy for detailed terms and conditions to ensure eligibility.
Do you offer 24/7 customer support?
While we strive to respond quickly to all requests, our support is not available 24/7. Most inquiries are addressed within 24 to 48 hours during business hours. We recommend reaching out through live chat or our contact page for faster responses.
What information should I provide when submitting a support request?
When submitting a support request, please provide as much detail as possible, including the product name, a description of the issue, screenshots (if applicable), and your order details. This helps us resolve your issue faster and more efficiently.
How can I track the status of my support request?
After submitting a support request via live chat or the contact page, you will receive a confirmation email with a reference number. You can use this number to follow up on your request, and our team will update you once your issue is resolved.
Join the WpWar Community
Whether you’re looking to build a stunning website, enhance your eCommerce platform, or improve your site’s SEO performance, WpWar is here to help. We’re passionate about providing innovative, reliable, and cost-effective solutions that meet the evolving needs of the digital world.
Thank you for choosing WpWar. Together, let’s build something great.
