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Contact Us

Our FAQ section we covers a wide range of answers, but if you have any additional questions, don’t hesitate to reach out.

Contact Information

For inquiries, reach us via email or phone, and we’ll respond promptly.

Email Address

This is the administrator team’s email ID. We handle all legal and complaint-related issues.

Mail: support@wpwar.com

Address

1209 Mountain Road PL NE STE R, Albuquerque, NM, 87110, USA

Get in touch

Want to get in touch? We’d love to hear from you. Here’s how you can reach us…

    Frequently Asked Questions

    What does GPL mean?

    GPL, or General Public License, is a widely used open-source license developed by the Free Software Foundation (FSF). It allows users to freely use, study, modify, and distribute software or other works, with the condition that any modified versions must also be shared under the same GPL terms. This ensures that software remains open and collaborative, enabling a community of developers to continuously improve and enhance the product. By promoting free access and modification rights, the GPL fosters innovation and prevents software from being restricted by proprietary licenses, allowing it to evolve through shared efforts. It is one of the most popular licenses in the open-source community.

    Unfortunately, we do not offer trials for the themes and plugins available on our platform. Since all the products we offer fall under the GPL license, providing a trial is not feasible. However, to give our customers peace of mind, we offer a 7-day money-back guarantee. If a product does not meet your expectations or does not function as you anticipated, you have the option to request a refund within seven days of your purchase. This policy ensures that our customers can try our products with minimal risk.

    Yes! If you’re looking for personalized recommendations for a theme that best suits your website, feel free to reach out to us. We are more than happy to help you find a theme that matches your needs.

    Yes, it will. We guarantee the authenticity of all the products on our platform. If you experience any issues with a product purchased from us, you can take advantage of our 7-day money-back guarantee. Please note that terms and conditions apply to the refund policy.

    All products purchased from our platform come with lifetime usage rights. Once you have purchased a theme or plugin, you can use it for as long as you like without worrying about expiration.

    You can use the products you purchase on an unlimited number of websites or domains. There are no restrictions on the number of installations, making our GPL products ideal for developers or agencies managing multiple websites.

    Currently, we do not offer free memberships. However, we provide affordable pricing options for our products, ensuring you receive excellent value for the themes and plugins available.

    Yes, 100%. All the products on our website are genuine. We acquire them directly from the original authors through active subscriptions, ensuring authenticity. This process is never altered, so you receive the original, unmodified product.

    If the downloaded product requires a license key for activation, please contact our support team through the live chat system or email address system on our website.

    All our products are purchased and downloaded directly from the developers, never from third-party sources. This significantly reduces the risk of viruses or malicious code. Even for NULLED versions, our team prepares them under strict supervision, ensuring no third-party interference. We guarantee our products are free from harmful code or ads.

    A “Nulled” product is one that has been activated by bypassing the license key requirement through small code modifications. This allows the product to function fully without entering a license key. Our technical team ensures these NULLED versions are compatible with an unlimited number of websites. We also provide the original, unmodified versions alongside the NULLED ones to ensure the product’s functionality remains intact.

    VirusTotal combines results from multiple antivirus services, and false positives can occur. A virus detected by VirusTotal may not necessarily indicate a genuine threat. Rest assured, all our products are directly obtained from the developers, so the likelihood of malware is minimal.

    Proof of purchase is a screenshot from our account on the developer’s website, confirming that a specific product has been officially purchased. This guarantees that the product you receive is genuine. We include proof of purchase on the product pages. If it is missing, you can request it through our support ticket system, and we will provide it on demand.

    We are committed to providing our customers with the latest versions of all products. Our team works diligently to update themes and plugins every 2-3 days. However, given our vast product range, it can be challenging to ensure that every product is always up-to-date. If you notice a product that is not yet available in its latest version, rest assured that we are working to update it as soon as possible. You can help by logging into your account, requesting an update, and including the version number. Our team will prioritize updating that product promptly. We appreciate your understanding and trust in our company.

    To manually update a product through your WordPress dashboard, first download the latest version from our site. If you purchased an individual product, go to the “My account > Download” page. For members, the updated product can be downloaded directly from the product page.

    Once downloaded, check if the file is directly installable. If not, extract the file and look for the installable zip, typically named “product-name_to_install.zip.” Then, navigate to your WordPress dashboard, upload the zip file, and install it as usual. When prompted with the option to “Replace current with uploaded,” select that to update your product without affecting any saved settings, unless you’ve customized the code.

    For WordPress hosting, it’s best to look for providers that offer managed services, good performance, excellent customer support, and robust security features. Look for plans that include features like one-click installations, automatic updates, daily backups, and solid uptime guarantees. It’s also important to consider scalability options in case your website grows. Research user reviews and comparisons to find a host that fits your specific needs and budget.

    We provide a variety of payment methods to make transactions convenient for our customers. You can choose from options such as PayPal, Razorpay, and Stripe, which support MasterCard, Visa, debit and credit cards, American Express, and even cryptocurrency payments. Additionally, we now accept direct bank transfers for customers in India, Pakistan, Bangladesh, the UK, and the US. For direct bank transfers, simply click the link requesting bank details, and our representatives will personally provide the necessary information. Once the transfer is complete, please send a screenshot to confirm your order manually.

    No, we do not allow the use of download manager software or extensions for downloading products. Our system detects mass downloading, and any suspicious activity will result in immediate account suspension.

    Yes, download limits depend on the membership plan you choose. For example, Starter plan members can download up to 5 products per day, Standard plan members up to 15, and Premium and Bronze members can download 15 and 10 products per day, respectively. Lifetime members can download up to 20 products per day. Please note that downloads are intended for ongoing projects only, not for creating a product database. Refer to our terms and conditions for more details.

    If you have an active membership, you can download any product by visiting its product page. If only one file is available, you’ll see a “Download Now” button. If multiple files are available, you will see an “Available Downloads” section, with links listed below. Simply click the link for the appropriate file to begin your download.

    We are committed to providing excellent customer service, and our support team typically responds within 24 to 48 hours for minor issues. For more complex concerns, the response time may extend to a maximum of 5 days, depending on the nature of the issue.

    A ticket is a formal request for assistance on our website. To create one, simply visit the “Contact Us” page and select the “Fast Ticket Support” option. You can submit a ticket at any time to receive help from our team.

    No, direct support from the product developer is not available since we are a third-party distributor. However, our team does its best to provide technical support for all products purchased through our platform.

    Yes, support in your regional language is possible through Live Chat. The advanced tools on Live Chat include an auto-translate feature that allows you to communicate in your preferred language. For support requests outside of Live Chat, English will be required.

    Due to the nature of our repository, we do not provide or claim any official technical support for themes, plugins, or WooCommerce extensions. For technical support, you would need to purchase the product directly from the original developers or authors. However, if you experience any issues, you can contact us, and we will assist you in resolving the problem as soon as possible.

    Yes, we offer a refund within a specified period, depending on the terms of your purchase. If you are not satisfied with a product, you may request a refund by contacting our support team.